C-OCM-2503 FREE DOWNLOAD PDF & C-OCM-2503 EXAM STUDY GUIDE & C-OCM-2503 EXAM TARGETED TRAINING

C-OCM-2503 Free Download Pdf & C-OCM-2503 Exam Study Guide & C-OCM-2503 Exam Targeted Training

C-OCM-2503 Free Download Pdf & C-OCM-2503 Exam Study Guide & C-OCM-2503 Exam Targeted Training

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SAP Certified Associate - Organizational Change Management Sample Questions (Q56-Q61):

NEW QUESTION # 56
What are the benefits of a change story for an SAP cloud project? Note: There are 2 correct answers to this question.

  • A. The change story serves as the basis for all project-related communication assets, ensuring consistent messaging.
  • B. Elaborating and aligning the change story with the key project stakeholders helps to create a shared understanding of the project.
  • C. Integrating key opponents into the development of the change story fosters an attitude change and reduces resistance.
  • D. As the change story is updated on an ongoing basis, it provides important input for refining the change plan.

Answer: A,B

Explanation:
The change story drives alignment and consistency. Option A is correct because it standardizes communication assets (e.g., presentations). Option B is correct as collaboration with stakeholders builds consensus. Option C is incorrect-opponents may resist inclusion, and it's not a primary benefit. Option D is incorrect; the change story informs, but updates don't directly refine the plan.
Extract from SAP OCM Concepts: The change story ensures consistent messaging and shared understanding (SAP OCM Framework, Communication).


NEW QUESTION # 57
A repeated stakeholder analysis for the management team of an impacted business unit reveals that targeted communication activities for one opponent do not have the desired impact on the opponent's attitude. What would you recommend as a next activity?

  • A. Invite the opponent to the next steering committee meeting to discuss and challenge their negative perception of the project.
  • B. Use financial incentives to motivate the opponent to visibly support the project and thus foster the opponent's buy-in.
  • C. Provide specific enablement sessions to positively influence the opponent's attitude.
  • D. Ask the project sponsor to get actively involved in stakeholder engagement activities targeted at the opponent.

Answer: D

Explanation:
When communication fails to shift an opponent's attitude, escalation to a higher authority like the project sponsor is a strategic move in SAP OCM. Option C is correct because the sponsor's involvement leverages their influence to address resistance, aligning with SAP's emphasis on leadership support in stakeholder management. Option A is incorrect-financial incentives are not a standard OCM practice and may undermine genuine buy-in. Option B is impractical; steering committee meetings are for decision-making, not resolving individual resistance. Option D could help but is less effective than sponsor engagement, as enablement alone may not address deeper concerns.
Extract from SAP OCM Concepts: SAP Activate recommends leveraging senior leadership (e.g., sponsors) to manage resistant stakeholders (SAP OCM Framework, Stakeholder Management).


NEW QUESTION # 58
What is the key benefit of capturing lessons learned towards the end of a cloud implementation?

  • A. It helps to identify ad-hoc activities to foster high and sustainable user adoption after the go-live.
  • B. It contributes to the organization's capabilities to successfully handle future business transformations.
  • C. It supports the project leadership team to identify the project team members who deserve special appreciation for their good work.
  • D. It facilitates the hand-over process of important project activities to the IT organization of the company.

Answer: B

Explanation:
Capturing lessons learned in SAP projects (typically in the Run phase) enhances future success. Option D is correct because it builds organizational knowledge for subsequent transformations. Option A is incorrect- hand-over is a separate process, not the key benefit. Option B is incorrect;adoption activities are planned earlier, not ad-hoc from lessons learned. Option C is incorrect; recognition is a byproduct, not the primary goal.
Extract from SAP OCM Concepts: Lessons learned in SAP Activate improve future change capabilities (SAP OCM Framework).


NEW QUESTION # 59
What is the main goal of a business readiness test in an SAP cloud project?

  • A. Evaluate if the incentive systems are suitable to support the upcoming go-live
  • B. Identify business managers that must be motivated to support the go-live
  • C. Detect people-related issues and challenges for an upcoming go-live
  • D. Collect ideas for change communication activities to support the go-live

Answer: C

Explanation:
A business readiness test (or assessment) in SAP OCM, typically in the Deploy phase, evaluates preparedness for go-live. Option A is correct because its main goal is detecting people-related issues-e.g., low training uptake or resistance in a unit-that could disrupt the transition, allowing mitigation before launch. For instance, a survey showing poor process understanding triggers extra enablement.
Option B is incorrect-identifying managers needing motivation is a stakeholder analysis task (Prepare), not readiness testing's focus. Option C is incorrect; collecting communication ideas is a planning activity, not the test's purpose, which is assessment. Option D is incorrect-incentive systems are HR-related and outside OCM's readiness scope. SAP OCM uses this test to ensure a smooth go-live.
"The business readiness test aims to detect people-related issues and challenges prior to go-live, enabling timely corrective actions" (SAP Activate, Business Readiness Assessment).


NEW QUESTION # 60
What are the special characteristics of SAP's organizational change management framework? Note: There are
3 correct answers to this question.

  • A. It is aligned with the SAP Activate implementation methodology
  • B. It is only suitable for large-scale, complex cloud deployments
  • C. It supports an agile way of working
  • D. It is targeted at fostering fast and sustainable user adoption
  • E. It contains activities that help to enhance system performance

Answer: A,C,D

Explanation:
SAP's OCM framework is designed to support cloud implementations effectively. Option A is correct because it supports agility-e.g., iterative planning and adjustments (like refining communication post-wave) mirror SAP Activate's flexible approach, adapting to project shifts. Option B is correct as it's tightly aligned with SAP Activate, mapping OCM activities (e.g., stakeholder analysis in Prepare) to its phases, ensuring seamless integration with technical delivery. Option E is correct because fostering fast, sustainable adoption- e.g., through enablement and adoption metrics in Run-is the framework's core goal, ensuring users embrace the system long-term, not just at go-live.
Option C is incorrect-it's versatile, not limited to large-scale projects; small or mid-size implementations also benefit from its principles. Option D is incorrect; enhancing systemperformance is a technical task (e.g., IT optimization), not OCM's focus, which is people-centric. SAP OCM's unique blend of agility, methodology alignment, and adoption focus sets it apart.
"SAP's OCM framework is agile, aligned with SAP Activate, and targets fast, sustainable user adoption to maximize cloud implementation success" (SAP OCM Framework, Key Characteristics).


NEW QUESTION # 61
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